Things to KnowPatient Info > Things to know
Your appointment time is set aside for you. Kindly give 24 hours notice if you must cancel your appointment. We do maintain a "move-up" list to fill any cancellations with other patients who are waiting to be seen. If you do not cancel your appointment and you do not keep your appointment, you will be charged a fee of $30 which must be paid prior to scheduling another appointment. This fee will not be covered by your insurance. Patients who repeatedly cancel or do not show for appointments will be required to prepay for the appointment by credit card before another appointment can be scheduled.
We strive to see each patient on time, and our appointment times reflect this. If you are more than 15 minutes late for your appointment you may need to be rescheduled for a later date. We do confirm appointments by telephone. There may be times when your appointment is moved due to urgent surgery. This is the nature of a surgical practice, and we ask that you understand this. Every effort will be made to reschedule your appointment as close to your original appointment time as possible.
Imaging Studies - If you are given a prescription for an imaging study (i.e. sonogram, mammogram, CT scan, MRI, etc.) and you misplace or forget it, you will be charged $10 per prescription to receive another one. There will be a 3 business day turnaround for us to process lost prescription requests. We will not fax a prescription to the imaging facility on the day of your appointment if you arrive and find that you do not have your prescription.
Prescription Medications - To refill a prescription, please allow 3 business days for processing. Only urgent prescriptions such as antibiotics will be called into the pharmacy within 24 hours. All routine prescriptions will be mailed to your home address. Please notify us prior to requesting the refill if you require a mail order or three month prescription. If you lose or misplace your prescription, a prepayment of $10 per prescription will be required to receive a replacement.
Forms - Many patients request multiple forms or letters be completed for employers, disability, travel, etc. A prepayment of $15-$45, depending on the complexity of the paperwork, is required before any forms will be completed. This fee will not be covered by your insurance. Please allow 5 business days for form completion once your prepayment has been received.
We do participate with a number of different insurance plans. It is your responsibility to understand your particular insurance coverage. Our relationship is with you, not your plan; Difficulties with coverage are between you and your carrier. Please call our office to confirm that we participate with your particular plan. Co-pays must be paid at the time of service. If your plan requires a referral and you do not bring the referral with you for your visit, the visit will need to be rescheduled for another day. Referrals cannot be back dated. In office procedures usually require an additional referral and cannot generally be done on the same day as a new patient appointment.
If we do not participate with your insurance plan, payment is expected at the time of service. We will provide you with all the forms necessary for you to send to your insurance company so that you can be reimbursed directly from them.
If you do not have insurance, payment in full is expected at the time of service.
Urogynecology & Pelvic Surgery does offer assistance for the hearing impaired.
Our office space is well suited and accessible for patients using wheel chairs. We do ask that all patients using wheel chairs be accompanied by a family member or other escort.
At the present time Urogynecology & Pelvic Surgery does not have the capability to support patients on Stretchers.
Listen to Dr. Sanz discuss Transobturator Tape Surgery: